Shipping

Shipping Policy:

We offer either UPS or USPS to ship your order. If you select Standard shipping orders under 5lbs will ship USPS while orders over 5 lbs will ship UPS. Orders selecting UPS Ground or 2nd Day will be delivered by UPS. High value orders over $250 will ship via UPS and will be billed at UPS Ground Rates.

Estimated Shipping Transit Times:

Standard Shipping:  3-7 Business Days
UPS Ground: 1-5 Business Days
Express UPS 2nd Day: 2-Business Days
International Express:  UPS 3-5 Business Days
*Please allow 1 business day for us to process your order.

International Rates:

We use UPS International Shipping.

Customs and Brokerage Fees:

Customs departments of other countries may charge extra fees or tarriffs for international shipments. Such fees are variable and you should contact your country’s customs department to see if you will need to pay any additional fees to claim your shipment. Because such fees are very variable our store will not calculate or include these fees in your total. The receiver will be responsible for any of these types of fees and charges.

Ship Methods – Domestic U.S.

Standard

  • When “Standard” shipping is selected, we use the most economical method, orders under 5lbs are ship via USPS and over are shipped via UPS.
  • The transit time for Standard shipping is 3-7 business days.
  • This is the only ship method that delivers to a P.O. Box location within the U.S.
  • Smart post is a service in which UPS may transfer the shipment to USPS to be delivered. Orders from 1-5 pounds will ship in this fashion, this method will come with either UPS or USPS tracking information.

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Ground

  • This UPS method is for those who prefer packages be shipped via UPS Ground only.
  • The transit time for this ship method is 1-5 business days.
  • UPS Ground does not deliver to P.O. Box locations.

2-day UPS

  • 2-day UPS Express will deliver within 2 business days.
  • This method does not deliver to P.O. Box locations.

Ship Methods to Canada

USPS

  • USPS shipments to Canada are approximately 7-9 business days in transit.
  • This is the only ship method that delivers to a P.O. Box location within Canada.
  • Tracking information is not provided with USPS shipments to Canada.
  • This method may not always be available due to weight and value restrictions.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
    • FetJoy, LLC and CBTPlay.com are not responsible for these charges.

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Standard

  • Standard UPS shipments to Canada are approximately 6-8 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
    • FetJoy, LLC and CBTPlay.com are not responsible for these charges.

UPS Worldwide Expedited

  • UPS Worldwide Expedited shipments to Canada are approximately 3-5 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into Canada. Customs and duties fees may be applied to the recipient by Canadian Customs/ Border Inspections.
    • FetJoy, LLC and CBTPlay.com are not responsible for these charges.

Ship Methods to International Locations (Outside the U.S. and Canada)

*Please Note: The following UPS ship methods do not deliver to P.O. Box locations.

UPS Worldwide Expedited

  • UPS Worldwide shipments to international locations are approximately 3-5 business days in transit.
  • Does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/ Border Inspections.
    • FetJoy, LLC and CBTPlay.com are not responsible for these charges.

UPS Worldwide Express

  • UPS Worldwide shipments to international locations are approximately 2-3 business days in transit.
  • This method does not deliver to P.O. Box locations.
  • Customs inspections might slightly delay the delivery of shipments from the US into international locations. Customs and duties fees may be applied to the recipient by International Customs/ Border Inspections.
    • FetJoy, LLC and CBTPlay.com are not responsible for these charges.

Backorders

In the event that a back order occurs, you will receive notification via email. Backorders are shipped as they become available at no additional ship charge, please allow 1 to 2 weeks for delivery. If you would like more information on a back ordered item, or if you prefer to cancel the back order, please email your request to info@fetjoy.com referencing your order number.

Abandoned Packages

A package can be considered abandoned for a multitude of reasons, the primary of which is a refusal by the package’s intended recipient to accept the package.  All attempts will be made to contact the customer before a package is considered abandoned.  If a package is labeled as abandoned it is not eligible for reshipment, credit, or refund.

Free Shipping Offer:

Free shipping applies to orders being shipped within the 50 US states, and only for orders over $100 total, before any applicable taxes and/or other handling fees.  Customer must select the free shipping option at the time of checkout.  No refunds for shipping will be given if a different shipping method is selected.